Calling Oracle Customer Support

• The hardware, operating system, and release number of the operating system on which your application(s) is running.

Example: "My client application runs on a Sun workstation running SUN OS4.1.3 and the server application runs on a VAX machine running VMS version 5.4. The protocol is TCP/IP."

• The release numbers of all the Oracle networking products involved in the current problem.

Example: "We are running SQL*Net release 2.0.14 at the client and the server, with release 2.0.14 Oracle TCP/IP Adapters."

• If you encountered one or more error codes or messages, the exact code numbers and message texts in the order they appeared.

• The problem severity according to the following codes:

1 = Program not usable. Critical impact on operations.

2 = Program usable. Operations severely restricted.

3 = Program usable with limited functions. Not critical to overall operations.

4 = Problem circumvented by customer. Minimal effect, if any, on operations.

• A description of the problem, including any unusual conditions.

• You will also be expected to provide your:

• name

• company's name

• company's Oracle customer support ID (CSI) number

• phone number